TYPE:ServiceMODEL:Jetta GLIYEAR:2020
Average Score (145 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
I easily could have chosen 5 stars, but ther was a lack of communication that I found frustrating. I understand that there was a problem with repair approvals between my company and LeasePlan, but the only way I ever knew was because I was checking with you. First, I get a call and email form Volkswagen stating that my car was telling me that there was something wrong that needed immediate attention, then once I was there for a PM service, there was nothing wrong with it? There was no mention of it on the invoice paperwork. I dropped it off on at Friday morning with an 8:30 appointment and didn’t get it back until late the following Wednesday, without any updates- As always, the service technicians did excellent work, and everything was great when I got the car back-
09-03-2024
Afternoon Mr. Tapp, I'm sorry we failed you. Due to some CDK Outages during a global shutdown, our systems internally have been quite messed up and buggy. We are working on getting back on track and I hope if you decide to work with us again in the future we will be better equipped to help you properly. Chris Short, Service Manager, 908-782-6578
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2018
TYPE:ServiceMODEL:Golf RYEAR:2018
Madeline Brackeen at Ciocca VW was excellent from start to finish. The squeezed my car in for review very quickly and all the repairs/diagnosis was competent.