TYPE:ServiceMODEL:Golf GTIYEAR:2019
Efficient and courteous staff
Average Score (145 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:Golf GTIYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2019
The service department was on time (7:30am) in processing the paperwork for my vehicle’s 70k maintenance check. Paul and Maddie were friendly, courteous and professional. I needed a courtesy car and they delivered. Great service.
TYPE:ServiceMODEL:TiguanYEAR:2020
Service Department is always accommodating and looks into my car concerns thoroughly.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2023
Quick scheduling. Prompt, professional service.
TYPE:ServiceMODEL:AtlasYEAR:2018
It was extremely expensive and took three days
07-14-2025
I'm sorry we let you down Jason, I see that you had a major failure of the Fuel Injectors which caused a check engine light to come on after you were out of warranty. I don't sorry it's not a common repair and we had to order the parts and seals so it took a long time and was expensive. I'm glad the rest of the survey was positive and you were happy with the staff and how we took care of you. Most of the vehicles that come in are here and gone within 48 hours, but occasionally more difficult repairs will take an extra day or two and that we let you down. Please let me know if there is anything I can do to assist, Chris Short, Service Director, 908-782-6578
TYPE:SalesMODEL:Golf GTIYEAR:2025
Helpful salespeople, willing to talk about most aspects of the car. In all honesty, this purchase was not a used Edsel but a car that invites you to acquire it. Nevertheless, I was treated kindly and entertained while the purchase procedures were being handled. P.S. the trade in for my Honda was going to be a deal-breaker but the amount was more than satisfactory